ENGLISH CHARTER
SWAHILI CHARTER
EXPECTATIONS FROM CLIENTS STUDENTS
Exhaustive Coverage of the approved syllabi Prompt and fair processing of examination results and issuance results slips to take a maximum of 7 working days after approval by the Faculty Board of Examiners. Well maintained lecture theatres, laboratories, offices, hostels and other facilities Safe and healthy environment Clearance of students to take a maximum of 2 working days if the internet is working and if the officer with the password is present. All letters from students including confirmation, loss of ID, CDF forms for signature, requests for transport, deferment, attachment outside the country to take a maximum of 2 working days. Teaching and examination timetables to be circulated within a maximum of 2 working days after approval by the Dean. Final lists of registered students to be forwarded to Heads of Department 2 weeks before commencement of examinations. Requests for remarking of examinations to be forwarded to respective departments within two working days from the date of receipt. Applications for credit transfers/exemptions to take a maximum of 2 working days from the date of receipt. Facilitation of elections, sports, career days to take a maximum of 2 working days Admission process for Module II students to take 21 working days on receipt of application forms from the admissions office.